Working primarily on the Arlo smart home security product line, my team and I created intricate end-to-end user flows and collaborated closely to align NETGEAR products with user goals and requirements. The Arlo mobile app also had many other usability issues that plagued the experience, preventing users from doing what they want to do, ultimately not making the best out of a technically-sound product.
One of the major Arlo projects I worked on was the checkout flow of the app (see below). The flow and navigation of the checkout process was ambiguous and often hid features and even products from Arlo users. Through improved transparency and visibility of prices and features, the team saw a boost in conversions and overall customer satisfaction.
Improving the home feed (see below) was another significant task to tackle, and the small design wins aggregated into a considerably better experience for the daily user.
Primarily using Sketch, Axure, inVision, and Flinto, I delivered products that can be seen on iOS, Android, and Web.